General Purchasing Conditions

Please also read our Privacy Policy and Legal Notice.

Identity of the Responsible Party

Products and Services

  • Selling original artwork
  • Selling art prints
  • Selling illustrated merchandising through dropshipping (external manufacturer)
  • Illustration services
  • Graphic design services

Parties Involved

The parties involved are the Client and the Owner, identified in the first section of this same page.

Any user who purchases the items offered on www.nataliasalvador.es, who is a natural person, of legal age, with legal capacity, and who provides the necessary data for the contract, will be considered a Client.

Likewise, any legal entity proving this condition and accepting the terms set forth here. In both cases, the Client must have sufficient legal capacity to contract the services offered by this Website.

* For simplicity in lexicon and grammar, the term “Client” will be used on this Website, but it will be understood that depending on the situation, it may refer to one or multiple clients.

Purpose of These General Contracting Conditions

The general contracting conditions set forth here, along with any particular conditions that may be determined, will regulate the relationships between the users of the website, hereinafter referred to as the Client, aimed at purchasing any of the products or services included on this Website and any of its subdomains.

These conditions will be in force from their publication on the Website indefinitely. Any modifications will be published on the Website, and the Client must accept them at the time of contracting the services offered here, regardless of their modality. Additionally, the purchase of any item offered on the Website implies the Client’s acceptance of these general contracting conditions, as well as any particular conditions that may apply to the contract.

The Owner reserves the right to make any changes deemed appropriate on the platform without prior notice, being able to change, remove, or add both the contents and the services provided through this Website.

Responsibilities of the Owner

The Owner will only assume the legally corresponding responsibility regarding the accuracy of the information provided by the Client, meaning they will be exempt from liabilities for consequences produced by events caused by that data.

The Owner will be liable for damages that the Client may suffer as a result of using the Website when such damages are caused by wilful misconduct or fault on the part of the Owner.

Upon accepting these Conditions, the Client is aware that the use of the Website and the products and services offered here is at their own risk.

The Client accepts that achieving 100% availability of the Website is technically impossible. However, the Owner will make every effort to keep the platform available as much as possible. The Owner is not responsible for inconveniences caused by service interruptions that are not due to intentional actions.

The Owner is not responsible for third-party websites that can be accessed through links or for any information provided by third parties. Connecting to an external website will be the Client’s decision.

Content Not Accepted on the Website or by the Owner

No content may be uploaded to the Website or sent to the Owner that is: Abusive, threatening, defamatory, or harassing, or that otherwise violates our Anti-Discrimination Policy; obscene or vulgar; violates another person’s privacy or intellectual property rights; or is false or misleading.

Client Obligations

The Client agrees to:

  • Use the Website in accordance with the Terms of Use.
  • Provide accurate data and keep it always updated.
  • Not present information contrary to the Terms of Use of the Website or current legislation.
  • Not use false personal data or impersonate third parties in the use of the Website or its products or services.
  • Not disseminate any paid content without express written authorisation from Natalia Salvador, as well as the credentials to access such content.

Purchase System

The purchase process is structured in different phases according to the type of product or service chosen, as indicated below. The purchase process may vary slightly to adapt to the needs of each Client or type of product or service offered, and to facilitate the purchase.

General Purchase Process Step by Step

Step 1 – Review all the information available on the page within the Website, created to collect relevant information about the product or service to be contracted, and contact store@nataliasalvador.es if there are any doubts that need to be resolved before making the purchase. If necessary, a meeting can be arranged to resolve any existing doubts.

Step 2 – Access the corresponding purchase link by the Client.

Step 3 – Fill in the relevant data and choose the payment method.

Step 4 – (If applicable) Review, if any, the complementary offer (bump offer) included on the payment page and add it to the order by checking or not the box next to the offer.

Step 5 – Click the button to finalise the purchase (or similar) to make the payment of the total amount or the first instalment.

Step 6 – (If applicable) Review, if any, the offer of related product(s) with your purchase (upsells) and accept this offer with one click by pressing the corresponding button or reject it by clicking on the link below.

Step 7 – Purchase confirmation.

Step 8 – Receive an email at the address specified in step 4 with instructions or information about the purchase of the product or service.

Step 9 – Complete the remaining payments that the Client has committed to at the time of purchase.

An automated email with instructions or information about the purchase will be sent whenever possible, but the maximum established period for sending this communication is 48 hours. If you have not received any communication within this period, contact store@nataliasalvador.es.

The prices indicated on the Website include taxes unless otherwise specified and will be in Euros (EUR) or US Dollars (USD).

The established payment method is by bank card through PayPal or Stripe, which use security encryption, also complying with PSD2 protocols to prevent fraud and identity theft. For greater security, data transmission is encrypted using an SSL certificate.

Natalia Salvador reserves the right to not accept certain payment methods depending on the product or service.

When required, payments will be made by transfer or another banking payment service, fully complying with current privacy and data protection regulations.

If you wish to receive an invoice, you can request it at store@nataliasalvador.es and it will be sent for the Client to download.

Shipping and Delivery Times System

  1. For digital products and services
    • Contact times (customised digital services and products) or delivery (digital products) will be 48 working hours from the time of purchase.
    • The method will be by one or more emails to the address provided with the instructions to enjoy the purchased product or service.
    • An order is considered delivered when all confirmation emails and access instructions (if applicable) are sent to the Client.
  2. For physical products
    • Originals, signed prints, and other products created by the Owner: Will be prepared within a maximum of 5 business days and sent via Correos service. Shipping times will be according to the service contracted with them (ordinary or certified shipping).
    • Print-on-demand products: The Owner works with Gelato, a print-on-demand platform that collaborates with independent printers, choosing them based on the proximity to the shipping address of the order, their capacity, and other relevant factors. The estimated delivery times for these products will be available on each product page. In case of delay by Gelato, as long as it is notified to the Owner, the Owner undertakes to inform the Client.
  3. Delays in the delivery time will not imply cancellation of the order or any compensation.
  4. It is the Client’s responsibility to verify that the email(s) from the Owner have arrived correctly, checking in different folders of their email application, including Spam, Junk Mail, or Promotions; as well as providing a true name and delivery address.
  5. The Owner is not responsible for possible rejections by the Client’s email server of the emails sent. It is the Client’s sole responsibility to contact the Owner (store@nataliasalvador.es) if they have not received or cannot find such emails, so that the Owner can take appropriate measures and ensure the delivery of the product or service as soon as possible.

Pricing Policies

The Owner reserves the right to modify the prices of the various products and services at any time without any obligation of prior notice.

System of Warranties, Returns, Cancellations, and Refunds

The conditions that will apply for the request and issuance of a refund are as follows:

  • The Client will have 14 calendar days from the receipt of the order to withdraw from the purchase or retract it for any reason, without needing to provide any explanation to the Owner or any member of their team, except in the cases mentioned below where the right of withdrawal is not applicable, in which no refund will be issued. To do this, the Client must send an email to store@nataliasalvador.es from the same email registered when completing the order, specifying the product or service for which the refund is requested.
  • In case of defects or flaws in the product, the Client must provide the Owner with images where these are visible. If it is a product produced by an external supplier, these images will be provided as proof, especially if the Client requests an exchange instead of a refund.
  • Once the refund is requested by the Client, the Owner will proceed with the refund within 7 working days using the original payment method or in the form of a coupon for another product or service offered by Natalia Salvador, whichever the Client prefers. During this period, the Owner may propose an alternative solution to the refund to the Client if it can benefit the Client. The Client is free to accept or reject the proposal.
  • Downloadable products will not be refunded under any circumstances, these products are normally marked as non-refundable at the time of purchase.
  • When the refund is made, it will be 100% of the amount that the client has paid to date for the product or service refunded, except in the following cases:
    • Custom illustration or graphic design services. These will be governed by the specific conditions of the service or the contract signed by the parties.
    • Clearly personalized products.
    • Purchase of downloadable digital products in which the Client acquires the right to download the product in question locally.
    • Any other situation described in the following section “When is the right of withdrawal not applicable?” as non-refundable at the time of purchase.
  • For physical products, the return of the product will be requested to the delivery address provided, and the Owner must receive the product(s) in the same conditions in which they were received (including the original packaging if possible), and the return shipping costs will be borne by the Client. The Owner is not responsible for the conditions in which the product(s) are received at their address. If it arrives damaged, no refund will be made.
  • For print-on-demand products, the return and refund policy of the external supplier will apply, which can be found on their website: Gelato.

In the event of any contradiction, what is most favorable for the Client will be applied.

When is the right of withdrawal not applicable?

The right of withdrawal will not be applicable to contracts that refer to:

  1. The provision of services, once the service has been completely executed, when the execution has begun, with prior express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been completely executed by the employer, he will have lost his right of withdrawal.
  2. The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.
  3. The supply of goods made in accordance with the specifications of the consumer and user or clearly personalised.
  4. The supply of goods that may deteriorate or expire quickly.
  5. The supply of sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.
  6. The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
  7. The provision of downloadable digital files designed so that the Client can save them locally on their computer for use.
  8. The supply of products or services that entail a direct or indirect economic cost for the Owner.
  9. Any type of subscription product.

The return costs derived from the exercise of the right of withdrawal will be borne by the Customer.

The Client may exercise their right of withdrawal by sending their request by email to store@nataliasalvador.es or by using the following form that we make available to them:

Right of Withdrawal Form

To the attention of Natalia Salvador Cabrerizo:

Dear Madam, I am contacting you to inform you of my willingness to withdraw from the sales contract for the following service:

  • Order or invoice number:
  • Order placed on the day:
  • Name and surname of the consumer or user:
  • Address of the consumer or user:
  • Signature of the consumer or user (only if this form is presented in PDF format)
  • Date:

Conditions on installment payments

Sometimes it is possible that the Owner offers the possibility of payment in installments.

When the Client chooses a payment plan in several installments, the Client assumes the obligation to pay the full amount of the price of the product or service indicated when making the payment promptly in the deadlines stipulated at the time of purchase.

The Owner reserves the right to use the necessary legal measures to ensure payment of payments for its products as well as interest and other expenses that have arisen from non-payment or delay in payments by the Client.

If one of the deadlines is not completed, the performance of the service will be stopped or access to the product will be blocked until the payment has been processed correctly.

Said pause or blocking will be preventive and temporary until the late payment is completed and in no case does it exempt the Client from the obligation to pay all of the payments assumed at the time of purchase.

The Owner reserves the right not to accept a payment method other than the one the Client agreed to use at the time of purchasing the product or service.

In the event of non-payment, Natalia Salvador reserves the right to unilaterally and without prior notice create a new payment order with the same conditions that the client accepted at the time of purchase, to collect the remaining installments automatically. This new installment payment order may be linked to any payment method authorized by the Client at any time.

In the event of late payments, the Owner reserves the right to collect at once the total amount of all late payments to date.

The only reason that will exempt the Client from the obligation to complete all payments on time will be in cases where the return guarantee within the deadline applies and whose conditions are described above on this page.

Data Protection and Privacy Policy

In compliance with the provisions of the General Data Protection Regulation (GDPR) (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, we inform you that your personal data will be processed for the management of our business relationship.

The data will be kept as long as the business relationship is maintained or for the years necessary to comply with legal obligations. The data will not be transferred to third parties except in cases where there is a legal obligation.

You have the right to obtain confirmation as to whether at Natalia Salvador we are processing your personal data, therefore you have the right to access your personal data, rectify inaccurate data or request its deletion when the data is no longer necessary.

Interested persons have the right to:

  • Request access to personal data relating to the interested party
  • Request its rectification or deletion
  • Request the limitation of your treatment
  • Oppose the treatment
  • Request data portability

The interested parties may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defence of claims.

In certain circumstances and for reasons related to their particular situation, interested parties may object to the processing of their data. The Owner will stop processing the data, except for compelling legitimate reasons, or the exercise or defence of possible claims.

As an interested party, you have the right to receive the personal data that concerns you, that you have provided to us and in a structured, commonly used and machine-readable format, and to transmit it to another data controller when:

  • Treatment is based on consent.
  • The data has been provided by the interested person.
  • The treatment is carried out by automated means.

By exercising your right to data portability, you will have the right to have personal data transmitted directly from controller to controller when technically possible.

The interested parties will also have the right to effective judicial protection and to file a claim with the supervisory authority, in this case, the Spanish Data Protection Agency, if they consider that the processing of personal data that concerns them violates data protection regulations. .

The Owner is responsible for complying with his own obligations regarding the protection of personal data.

Intellectual property

Total or partial reproduction of Natalia Salvador’s content is prohibited without express written acceptance. Non-consensual exploitation of these contents will give rise to legally established responsibilities.

The Client will make appropriate use of the contents and services that this Website and the Owner offer. The Owner will not be responsible for infractions carried out by Clients on the platform that affect third parties.

The Client agrees to be solely responsible, the Owner exempt from liability against claims for copyright infringement.

Unsubscribe from newsletter and other informative emails

To cancel your subscription you must go to the email hi@nataliasalvador.es. You can also unsubscribe directly from the emails you receive.

Language that governs these conditions

These contract conditions will be available in the Spanish language, which will prevail over translations made into other languages.

Applicable law and jurisdiction

These general contracting conditions are made in compliance with the following current regulations on contracting and electronic commerce:

Online dispute resolution platform

The European Commission provides an online dispute resolution platform that is available at the following link: https://ec.europa.eu/consumers/odr/. Clients who hold the status of consumer or user in accordance with article 3 of the TRLGDCU may submit their claims through the online dispute resolution platform.

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